Privacy Policy

1. Who We Are

2. What Data We Collect

A) Data you provide directly

• Identity and contact data (name, email, phone/WhatsApp)
• Profile and assessment answers (nationality, education, employment, finances, travel history)
• Documents you upload (CV, bank statements, letters) if applicable
• Support messages and communications

B) Data collected automatically

• Device and usage data (IP address, browser type, pages viewed, timestamps)
• Cookies and similar technologies
• Basic analytics information

C) Payment data

If you purchase a paid report or consultation, payment processing is handled by third-party providers. We receive payment confirmation and basic billing metadata—not full card details.

3. How We Use Your Data

• Provide the Platform (scores, reports, and user experience)
• Generate your assessment outputs and deliver your report
• Improve our scoring logic and platform performance
• Provide customer support and respond to enquiries
• Send service communications (report delivery, account notices)
• Send marketing communications only with your consent (you can unsubscribe)

4. Legal Basis for Processing

• Performance of a contract (to provide the service you requested)
• Legitimate interests (to improve and secure the Platform)
• Consent (for marketing or optional features)
• Legal obligations (where required)

5. Sharing Your Data

We may share data with:

• Service providers (hosting, analytics, email delivery, customer support)
• Payment processors (if you purchase a service)
• Professional advisors (accountants, legal advisors) where necessary
• Authorities if required by law

We do not sell your personal data.

6. International Transfers

Your data may be processed in countries other than where you live, depending on our hosting and service providers. We take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We keep personal data only as long as needed for:

• Assessment account data: 12-24 months
• Uploaded documents: 3-12 months (unless you request deletion sooner)
• Transaction records: as required by law

8. Your Rights

Depending on your local laws, you may have rights to:

• Access, correct, or delete your data
• Object to processing or request restriction
• Withdraw consent (where applicable)
• Request portability of your data

To exercise rights, contact: support@metropolvisa.com

9. Security

We apply reasonable technical and organisational measures to protect your data. No system is 100% secure; please use the Platform responsibly and avoid uploading unnecessary sensitive data.

10. Cookies

We use cookies and similar tools to:

• Keep the Platform functioning
• Remember preferences
• Measure and improve performance

You can control cookies via your browser settings.

11. Children

The Platform is not intended for children under 16 without a parent/guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date.