Refund Policy

1. Tier 2 — Detailed Report

30-day refund, no questions asked. If the Detailed Report doesn't help your application or you simply weren't satisfied, request a refund within 30 days of purchase and we'll process it back to the original payment method.

To request: email info@metropolvisa.com with your order number (in your Stripe receipt) and a one-line reason. We typically refund within 3 business days; bank settlement can take an additional 5–10 days depending on your card issuer.

2. Tier 3 — Document Cross-Check

Full refund available up until the moment our team begins your manual review (typically 3–5 business days after purchase). Once review starts, the report is non-refundable because the work has been performed.

If you're unsure whether review has started, email us first and we'll confirm.

3. Tier 4 — Full Application Support

Refunds for Tier 4 are governed by the engagement letter you'll sign with MetropolVisa before work begins. Typical terms: full refund before any work commences, pro-rata refund based on work completed if cancelled mid-engagement.

4. Free Score

The Free Score is free — there's nothing to refund.

5. How we process refunds

Refunds go back to the original payment method via Stripe. We don't issue cash, vouchers, or credit-note alternatives.

If Stripe declines the refund (e.g. expired card), we'll contact you to arrange an alternative — typically a bank transfer.

6. Disputes and chargebacks

If you have any concern, please email info@metropolvisa.com first — we'll almost always resolve it faster than a chargeback. Chargebacks initiated without contacting us may delay your refund and incur a Stripe dispute fee.

7. Contact

Refund requests and questions: info@metropolvisa.com.